WHO AVEVA ARE AND HOW TO CONTACT AVEVA
The Acceptable Use Policy ("AUP") describes acceptable and prohibited uses of the AVEVA Support Site and AVEVA Support Services operated by AVEVA Solutions Limited (”AVEVA”) or its affiliates or third party service providers. AVEVA is a limited liability company registered in England and Wales under company number 00803680 and has its registered office at High Cross, Madingley Road, Cambridge, CB3 0HB.
The examples described in this AUP are not exhaustive.
By using the AVEVA Support Site and AVEVA Support Services, you confirm that you accept the terms of this AUP and that you agree to comply with them. If you do not agree to these terms, you must not use the AVEVA Support Site or AVEVA Support Services.
DEFINITION OF KEY TERMS
The AVEVA Support Site and AVEVA Support Services are provided by AVEVA to its clients on a business to business basis.
In relation to your use and our provision of the AVEVA Support Services, this is governed by our agreement with our Client which sets out the terms on which we provide the AVEVA Support Services and our rights, obligations and protections in relation to the AVEVA Support Services. Our liability in relation to the AVEVA Support Services is subject to the terms of this agreement with our Client. You should enquire with the Client (likely to be your employer or the party that instructed you to use the AVEVA Support Services) if you have any questions in relation to the AVEVA Support Services or our agreement with Client.
In using the AVEVA Support Services and accessing the AVEVA Support Site on behalf of the Client, you must comply with the terms of the agreement we entered into with the Client, including this AUP.
your use of the AVEVA Support SITE AND AVEVA Support Services
AVEVA, its affiliates or its licensors own all right, title, and interest in and to the AVEVA Support Site and AVEVA Support Services, and all related technology and Intellectual Property Rights. You are permitted to access and use the AVEVA Support Site and AVEVA Support Services solely in accordance with the terms of the agreement we have entered into with the Client.
YOUR USER CREDENTIALS
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of AVEVA’s security procedures, you must treat such information as confidential. You must not disclose it to any third party.
AVEVA has the right to disable any user identification code or password, whether chosen by you or allocated by AVEVA, at any time, if in AVEVA’s reasonable opinion you have failed to comply with any of the provisions of this AUP or our agreement with the Client.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify AVEVA.
No Illegal, Harmful, or Offensive Use or Content
You must not use, or encourage, promote, facilitate or instruct others to use, the AVEVA Support Services or AVEVA Support Site for any illegal, harmful, fraudulent, infringing or offensive use, or to transmit, store, display, distribute or otherwise make available content that is illegal, harmful, fraudulent, infringing or offensive. Prohibited activities or content, include but are not limited to:
Unauthorised Access. Attempt to gain unauthorised access to any portion or feature of the AVEVA Support Site or any other system or networks connected to the AVEVA Support Site or any other AVEVA Support Services offered, and/or other accounts not belonging to you, or violate security of any portion of the AVEVA Support Site , by hacking, password mining a way that could harm the AVEVA Support Site or impair anyone else’s use of it or any other means.
No Security Violations
You must not use the AVEVA Support Services or the AVEVA Support Site to violate the security or integrity of any network, computer or communications system, software application, or network or computing device of AVEVA, its affiliates or suppliers or any third party (each, a “System”). Prohibited activities include but are not limited to:
No Network Abuse
You may not make network connections to any users, hosts, or networks unless you have permission to communicate with them. Prohibited activities include:
No E-Mail or Other Message Abuse
In using or accessing the AVEVA Support Services or AVEVA Support Site you must not distribute, publish, send, or facilitate the sending of unsolicited mass e-mail or other messages, promotions, advertising, or solicitations (like ‘spam’), including commercial advertising and informational announcements. You will not alter or obscure mail headers or assume a sender’s identity without the sender’s explicit permission. You will not collect replies to messages sent from another internet service provider if those messages violate the AUP or the acceptable use policy of that provider.
AVEVA’S Monitoring and Enforcement
AVEVA reserves the right, but does not assume the obligation, to investigate any violation of the AUP or misuse of the AVEVA Support Services or the AVEVA Support Site. AVEVA may:
AVEVA may report any activity that it suspects violates any law or regulation to appropriate law enforcement officials, regulators, or other appropriate third parties. AVEVA’s reporting may include disclosing appropriate customer information. AVEVA may also co-operate with appropriate law enforcement agencies, regulators, or other appropriate third parties to help with the investigation and prosecution of illegal conduct by providing network and systems information related to alleged violations of the AUP.
UPDATING THIS AUP
AVEVA may modify this AUP at any time by posting a revised version on the AVEVA Support Site. By using the AVEVA Support Services or accessing the AVEVA Support Site, you agree to the latest version of the AUP, which can be obtained or viewed at http://support.aveva.com. If you violate the AUP or authorise or help others to do so, AVEVA may suspend or terminate your use of the AVEVA Support Services and the AVEVA Support Site and you may incur liability on behalf of the Client.
Reporting of Violations of the AUP
If you become aware of any violation of the AUP, you will immediately notify us and provide us with assistance, as requested, to stop or remedy the violation. To report any violation of the AUP, please contact firstname.lastname@example.org.