About this policy
This policy relates to AVEVA Group PLC and the AVEVA group of companies (“AVEVA” or “we”). We have provided this policy to ensure that our customers and their individual representatives (“you”) understand what personal data we may collect from and hold about you, what we may use it for and how we keep it safe.
Personal data is provided by your representatives when you purchase our products or services, visit our AVEVA Support Site (Website) or AVEVA HelpDesk. Data subjects have legal rights to access the personal data that we hold about them and to control how we use it which is also explained.
Definition of Terms
AVEVA Group PLC is a public limited company. Our registered company number is 2937296 and our registered address is at High Cross, Madingley Road, Cambridge, CB3 0HB, UK.
For data protection related queries including questions about our use of personal data within in our business please email email@example.com
For matters concerning this policy related to the Support Site and AVEVA Support Services, please contact the AVEVA Product Information Team at firstname.lastname@example.org.
Please refer to the sections on Your rights to know what personal data we hold and to control how we use it and How to make a complaint for further contact information.
If at any time you would like us to stop sending you information about AVEVA’s products and services, or you have any comments, queries or requests relating to our use of your information, please let us know by means of the Contact Form which may be accessed via www.aveva.com/contact.
What customer personal data we collect
What we use customer personal data for
We use customer personal data in the following ways:
personal data that is provided to us is used to:
personal data about your use of our products may be used:
Reason we Share personal data
We share your personal data with your consent or to complete any transaction or provide any product you have requested or authorised. We also share data with AVEVA-controlled affiliates and subsidiaries; with vendors working on our behalf; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of our products; and to protect the rights and property of AVEVA and its customers.
When we need your consent to use your personal data
Whilst we always want you to be aware of how we are using your personal data, this does not necessarily mean that we are required to ask for your consent before we can use it. In the day to day running of our business we may use your personal data without asking for your consent because:
Personal data you are legally obliged to provide
You are not under a legal obligation to provide us with any of your personal data but please note that if you elect not to provide us with your personal data we may be unable to provide our goods or services to you.
You have a legal right to know what personal data we hold about you - this is called the right of subject access. You can exercise this right by sending us a written request at any time. The best way to contact us is to email us at email@example.com with the wording “Subject Access Request” in the header.
You can find full details of your personal data rights on the Information Commissioner’s Office website at www.ico.org.uk.
AVEVA’s use of your personal data in our license compliance technology
AVEVA and its affiliated companies take all legal steps to eliminate piracy of their software products. In this context, the software may include a security mechanism that can detect the installation or use of illegal copies of the software, and collect and transmit data about those illegal copies (the “AVEVA Licence Compliance Software”).
If our software is illegally installed or used, data of the affiliated user accounts may be transferred to AVEVA staff engaged in compliance activities. This data is transferred in a pseudonymized format whereby so that any personal data transferred does not allow the identification of an individual person by AVEVA personnel via the AVEVA Licence Compliance Software. Our compliance teams will use this information combined with other information we have on record to confirm the details of the corporate entity together with a rough geographic region where the infringing incident has occurred. AVEVA uses this functionality to pursue the legitimate interest of implementing effective controls to prevent the misuse of its software.
When we will share your personal data with others
We share your data with the following people in the day to day running our business:
We may also share your personal information with third parties on a one-off basis, for example, if:
How we keep your personal data safe
Please remember that you are responsible for keeping your passwords secure. If we have given you (or you have chosen) a password which enables you to access our AVEVA Support Services and certain parts of our AVEVA Support Site, you are responsible for keeping this password confidential. Please do not to share your passwords with anyone.
Unfortunately, sending information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of personal data sent to our AVEVA Support Services and our AVEVA Support Site; you send us personal data at your own risk. Once we have received your personal data, we will use procedures and security features to try to prevent unauthorised access.
We will add your details to our marketing database if:
We may send you marketing communications by email, telephone or post. You can ask us to only send you marketing communications by particular methods (for example, you may be happy to receive emails from us but not telephone calls), about specific subjects (for example about specific portfolio areas or industry specific information) or you may ask us not to send you any marketing communications at all.
We may ask you to indicate your marketing preferences when you first register an account on our AVEVA Support Site. You can check and update your current marketing preferences at any time by logging into your account on our AVEVA Support Site or emailing us using the details set out in the "Who we are and how you can contact us" section above.
When we will send your personal data to other countries
Your personal data may be transferred to, and stored at, a destination outside the European Economic Area ("EEA") by us or by our sub-contractors. Where we, or our sub-contractors, use IT systems or software that is provided by non-UK companies, your personal data may be stored on the servers of these non-UK companies outside the EEA.
How long we keep your personal data
We only keep your personal data for as long as we actually need it to deliver products and services to you or to communicate information to you relating to the same (including for marketing purposes). Please note that we may anonymise your personal data or use it for statistical purposes. We keep anonymised and statistical data indefinitely, but we take care to ensure that such data can no longer identify or be connected to any individual.
If you are unhappy with the way we have used your personal data please contact us to discuss this using the contact details set out in the Who we are and how you can contact us section above.
You are also entitled to make a complaint to the Information Commissioner’s Office which you can do by visiting www.ico.org.uk. Whilst you are not required to do so, we encourage you to contact us directly to discuss any concerns that you may have and to allow us an opportunity to address these before you contact the Information Commissioner’s Office.
How we keep this policy up to date
We will review and update this policy from time to time. This may be to reflect a change in the goods or services we offer or to our internal procedures or it may be to reflect a change in the law.
The easiest way to check for updates is by looking for the latest version of this policy on our AVEVA Support Site (https://support.aveva.com/) or you can contact us (see Who we are and how you can contact us) to ask us to send you the latest version of our policy.
Each time we update our policy we will update the policy version number shown at the end of the policy and the date on which that version of the policy came into force.
This is policy version 1 which came into effect on 25 May 2018.
For further queries about use of personal data within our products please contact us at firstname.lastname@example.org.
For further queries about use of personal data on our AVEVA Support Site and AVEVA Support Services, please contact the AVEVA Product Information Team at email@example.com.
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We use the following cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our AVEVA Support Site and AVEVA Support Services. They include, for example, cookies that enable you to log into secure areas of our AVEVA Support Site or into our AVEVA Support Services.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our AVEVA Support Site when they are using it. This helps us to improve the way our AVEVA Support Site works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our AVEVA Support Site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our AVEVA Support Site, the pages you have visited and the links you have followed. We will use this information to make our AVEVA Support Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
The table below explains the cookies we use:
|Local Storage||login.aveva.com||Login related from our authentication provider (Auth0)||Strictly Necessary|
|.AspNet.Cookies||support.aveva.com||Session information (resets when browsing session is ended)||Strictly Necessary|
|ASP.NET_SessionId||support.aveva.com||Session information (resets when browsing session is ended)||Strictly Necessary|
|__RequestVerificationToken||support.aveva.com||Session information (resets when browsing session is ended)||Strictly Necessary|
|cookieconsent_status||support.aveva.com||Save state of Cookie Notice acknowledgement.||Functional|
AVEVA Support Website Use Data
This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", as described above. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.
Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.
By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.